LEGAL
Terms of Service
1. Scope
Talonic GmbH ("Talonic", "Provider") offers the Talonic Platform as a Software-as-a-Service application via app.talonic.com. "Customer" refers to any legal entity or natural person acting in a commercial capacity who uses the platform. The User Agreement and these Terms of Service form the exclusive legal basis for the relationship between Provider and Customer.
2. Contract Formation
Registration and account creation are required to use the platform. The offer on the website constitutes an invitation to submit an order. Upon completing registration and selecting a subscription tier, the Customer makes a binding offer. The contract is formed when the Provider delivers access to the software or separately accepts the offer.
3. Scope of Services
The software is a web-based document data management application operated on servers in Germany (Azure Germany West Central). The Provider owes only the functions described in the service description, plus technical updates. Additional services require separate agreements.
4. Access Credentials
Customers must protect their access credentials and may not share them with unauthorized third parties. Credentials may be shared with employees for business purposes only.
5. Availability
The platform provides 99.5% average annual availability for the Build tier and 99.9% for the Scale tier. Regular maintenance windows may extend up to 6 hours weekly, typically between 08:00–20:00 CET. Serious disruptions are resolved within 24 hours; other significant issues within 12 hours during service hours (Monday–Friday, 09:00–17:00 CET).
6. Usage Rights
Customers receive non-exclusive, non-transferable usage rights for the duration of the contract. Prohibited uses include: providing access to unauthorized parties, modifying or decompiling code, developing competing solutions, distributing illegal content, and commercial exploitation beyond the scope of the license.
7. Support
The Provider offers support via the channels specified for each tier. Support requests are processed in order of receipt, with priority tiers receiving faster response times as specified in the tier description.
8. Customer Obligations
Customers are responsible for the legality of all content and data uploaded to the platform. System requirements must be observed. Customers must scan data for malware before upload. Customers indemnify the Provider against claims arising from breach of these terms or third-party damages caused by Customer content.
9. Customer Content
Customers grant the Provider rights to process stored content as necessary to deliver the service, including copying for backup purposes. Databases and structured outputs created during the agreement remain Customer property. The Provider may use pseudonymized, aggregated data for service improvement.
10. Fees and Payment
Fees follow the published pricing model in euros plus applicable VAT. The Provider may increase fees with 4 weeks' notice; Customers may terminate if increases exceed 5%. Payment is due within 14 days of invoice. Late payments incur statutory interest. The Provider may suspend service for non-payment exceeding 60 days.
11. Term and Termination
Contracts run for one-month periods with automatic monthly renewal unless terminated before expiration. Termination requires text form (email is sufficient). Termination for good cause is permitted for material breaches, insolvency, or unauthorized data use by either party.
12. Warranty
The software substantially matches its published description. Warranty claims for updates are limited to new features introduced by the update. The Provider will remedy confirmed defects within a reasonable time.
13. Liability
Unlimited liability applies for intent, gross negligence, personal injury, product liability, and express written warranties. For minor negligence, liability is limited to material contractual breaches up to foreseeable damages. Data loss liability is limited to restoration costs from properly maintained backups.
14. Data Protection
Customers must comply with applicable data protection laws. Where required, parties will enter into a Data Processing Agreement. Customer data remains Customer property. Customers may export their data within 3 months after termination. See our Privacy Policy for details on data handling.
15. Confidentiality
Both parties maintain confidentiality regarding business information, technology, and production details disclosed during the relationship. Exceptions apply to information that is publicly known, was previously known to the receiving party, or must be disclosed by law.
16. Amendments
The Provider may amend these terms for good cause with reasonable notice highlighting the main changes. Amendments are deemed accepted unless Customers object within one month. Material changes to the service scope require express consent. Customers may terminate for unaccepted amendments.
17. Final Provisions
German law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). Exclusive jurisdiction is Berlin, Germany. Notices to the Provider should be directed to hello@talonic.com.
Last updated: April 2026
Talonic GmbH · Brunnenstraße 19–21, 10119 Berlin, Germany · hello@talonic.com